One-time module purchases
You may request a refund within 14 calendar days of purchase by emailing support@optionswheelhouse.com with the purchase email and receipt or transaction ID. If approved, the associated paid license may be revoked. We may deny requests involving abuse, repeated purchases and refunds, license redistribution, or material use beyond reasonable evaluation, except where applicable law requires a refund.
Subscriptions
You may cancel at any time using the cancellation method in your receipt or by contacting support. Cancellation takes effect at the end of the current paid billing period, and access to subscription capacity continues until then. Charges already made are non-refundable except for duplicate or erroneous charges, requests made within 14 calendar days of the first subscription purchase, or where required by law. Cancel before the renewal date to avoid the next charge.
Technical problems
If a purchased module cannot be installed or used on a documented supported system, contact support within 14 days. We may request non-sensitive diagnostic information and will first try to resolve the issue. Never send vault passphrases, broker API keys, account numbers, or other secrets. If we cannot provide a reasonable fix, we will offer a refund for the affected product.
Processing
Approved refunds are returned to the original payment method. Payment providers and banks control posting times, which commonly take several business days. Taxes are refunded when required and technically available. Your statutory consumer rights are not limited by this policy.
Contact
Email support@optionswheelhouse.com and include your purchase email, transaction ID, product, purchase date, and reason for the request.